AVI-SPL: Building the Culture of Collaboration

John Zettel, CEO, AVI-SPLJohn Zettel, CEO
It is “absolute magic” when one walks past the doors of the Boeing Collaboration Center at Arlington, VA, into the sprawling 7,500 square feet expanse. Behind the awe-inspiring customer experience of Boeing Collaboration Center is AVI-SPL, a trailblazer in the AV industry that combines the audio, video, and control systems into a single user interface, enabling Boeing’s customers to interact with the smallest 7 inch displays to enormous video walls. The idea of bringing forth an opportunity for customers “to experience Boeing in a way that they have not seen before” has been a hit for the company, thanks to AVI-SPL. “We take the time to understand the way organizations currently work and what steps it is going to take to achieve unparallel customer experience. After that, we recommend a system design or go further and specify a comprehensive set of solutions that will provide the most benefit to the organizations,” says John Zettel, CEO of AVI-SPL.
From meeting rooms to stadiums and control rooms to distance learning environments, AVI-SPL offers an end-to-end service framework for the design, build management, and support of AV and collaboration technology. The firm simplifies AV system control, monitors assets, and enables colleagues, customers, and vendors to work together through cloud-based video collaboration, without the intervention of an AV expert. Built on a web-oriented architecture, the firm’s intelligent framework effortlessly interacts with current and emerging interface technologies for real-time, ubiquitous, and mobile access of any meeting resource. AVI-SPL’s cornerstone technology is its Symphony Platform, which is specifically designed to monitor and manage AV collaboration systems, view real-time call statistics, run system diagnostics, launch video calls, schedule meetings as well as perform actionable analytics via a single interactive dashboard. By utilizing the Symphony interface, users can quickly visualize systems that are active and if a conference is launched properly, its system usage, success rate, and performance reports, regardless of the location and time.

From managing an AV presentation, international video conference to updating the digital signage, AVI-SPL has a unique control system to keep participants connected and in control. Since quality and functionality of the end points and infrastructure has become the main concern for any video meeting and conference calls, AVI-SPL gives its clients and users the opulence of having a comprehensive IT department that incessantly verifies whether the AV equipments and components are operating as expected. AVI-SPL’s managed services empower organizations with the best video and AV technology in the market, and provide the knowledge, resources, and assistance that make communications seamless and productive. To ensure that client receives the right implementation services, the company offers remote, hosted, and hybrid models of its managed services—further helping them meet their business goals successfully. Zettel points-out AVI-SPL’s recent acquisition of VideoLink that adds value to its company’s portfolio— making them a “one-stop shop” for customers seeking to build the workplace of tomorrow.

While many of its nearest competitors have a regional focus, AVI-SPL serves customers across the globe with a strong footprint in key geographies outside North America. The firm has also formed various partnerships in Australia and Asia and boosts operations in 41 offices and three video Network Operation Centers (vNOCs) across North America, Europe, and the Middle East. Continuing with its strategic expansion initiative, AVI-SPL has opened its newest Global Service Operations Centre (GSOC) in London recently. “Since, most of the organizations today have realized that video communication is the new standard for professional collaboration, we ensure these systems run seamlessly, and develop a technology roadmap that will keep them communicating effectively for years to come,” concludes Zettel.

"We take the time to understand the way organizations currently work and what steps it is going to take to achieve unparallel customer experience"

- John Zettel, CEO